A comfortable little base in Tokyo.

Direct reservations · rooms 102 & 203

For every stay length, cancellation by 15:00 Japan time, 30 days before check-in, is free and any accommodation payment is fully refundable. This policy applies to new direct reservations; existing Airbnb, Booking.com and other platform reservations keep their own confirmed terms.

After the free cancellation deadline

After that deadline, cancellations, no-shows and early departures are non-refundable: the cancellation charge is 100% of the total accommodation price. This applies equally to rooms 102 and 203, for short and long stays.

Payment timing

No accommodation payment is collected at reservation creation. Payment is processed after the free cancellation deadline. If a reservation is made after that deadline, payment is due after confirmation. The final amount, the 100% cancellation charge after the deadline and payment conditions must be shown before the reservation is confirmed.

How to cancel or ask for a refund

For direct reservations, contact x.suntec@gmail.com with your reservation number. For platform bookings, use the original platform. Refunds use the original payment method where possible; processing time depends on the payment provider.

Service provider / representative

株式会社サンテック (SUNTEC CO., LTD.) · 田中 賢治 (Kenji Tanaka)

Business address

2-21-3 Toyotamakami, Nerima-ku, Tokyo, Japan (東京都練馬区豊玉上2-21-3). Accommodation: Elle Maison, 6-12-1 Omorikita, Ota-ku, Tokyo; rooms 102 and 203.

Contact

Phone: +81 3-6915-3257 · Weekdays 10:00–18:00 JST, excluding public holidays. Email: x.suntec@gmail.com.

Price & additional charges

Prices vary by dates, room, occupancy and plan. Check the currency, accommodation total, taxes, cleaning charges and any other mandatory charges on the booking platform before confirming. Optional services require prior agreement. Cancellation charges follow the selected reservation terms.

Payment method & timing

No accommodation payment is collected at reservation creation. Payment is processed after the free cancellation deadline. If a reservation is made after that deadline, payment is due after confirmation. The final amount, cancellation charges after the deadline and payment conditions must be shown before the reservation is confirmed. For platform reservations, that platform’s payment terms apply.

Service delivery

Accommodation is provided on the confirmed dates. Check-in is from 15:00 and check-out by 11:00, Japan time, unless a different arrangement is explicitly agreed.

Cancellation, changes & service issues

See Cancellation & refunds above and the terms on your reservation confirmation. Accommodation cannot be returned as a physical product. Please contact us promptly about a service problem; we will review it under the applicable terms and law.

Availability & booking limits

Availability, minimum stay, maximum stay, guest limits and application deadlines are shown for the selected dates and plan. An enquiry alone does not confirm a reservation.

Your reservation

Provide accurate guest and contact information. Only registered guests may stay: maximum 4 in room 102 and 2 in room 203. Your booking confirmation and selected plan specify your reservation conditions.

Arrival & registration

Self check-in instructions are sent after confirmation. Complete the required guest registration and identity verification. Room 203 is on the second floor with stairs and no elevator; room 102 is on the ground floor. Train noise may be audible.

Respecting the neighbourhood

No smoking or vaping indoors. Do not smoke on neighbouring property or surrounding roads/private roads, and never discard cigarette ends outside. No parties or events. Keep noise low from 21:00 to 07:00. Follow waste-sorting and collection instructions.

Other rules

Pets are not permitted, except assistance animals. Commercial photography or filming is not permitted. Follow the safety and equipment instructions.

Damage & problems

Report damage or a safety issue promptly. Where a guest is responsible, reasonable documented repair or replacement costs may be requested in accordance with the applicable terms and law. No blanket waiver of statutory guest rights is intended.

Who handles your information

株式会社サンテック (SUNTEC CO., LTD.), at the business address and contact details above, handles personal information needed to operate Elle Maison.

Information & purposes

We may handle guest names, contact details, stay dates, party details, reservation messages and legally required guest-register or identity information. We use these for reservations, guest communication, registration, access arrangements, payments, safety, accounting and legal obligations.

Service providers

Necessary information may be processed by booking platforms, Beds24, payment providers such as Stripe, and check-in providers such as maneKEY to provide the relevant service. These providers may process data outside Japan under their own privacy terms. We do not sell guest information. Other disclosure is limited to consent, service needs permitted by law, or legal requirements.

Payments & website use

Do not send card numbers or identity-document images by ordinary email. Use the designated secure payment or registration page when requested. This site is hosted on Cloudflare; hosting and linked services may process technical access data. Opening an external booking or map link takes you to that provider’s service.

Retention & security

We restrict access and retain information only for operational needs and applicable legal retention periods, then delete or anonymise it when no longer needed.

Questions & rights

Contact x.suntec@gmail.com to ask about access, correction or deletion. We may verify your identity and retain information where required by law. This policy was updated on 26 October 2026.